Privacy Policy

Information We Collect

When you interact with our WhatsApp booking system, we may collect the following information:

• Your name as provided during the booking conversation
• Your WhatsApp phone number used to initiate contact
• Your preferred appointment date and time slot
• The type of service you select (e.g., Kundali, Tarot, Vastu)
• Payment information processed securely through Razorpay (we do not store card details)
• Conversation history related to your booking

How We Use Your Information

Your information is used solely for the following purposes:

• To confirm and manage your appointment booking
• To send you reminders about upcoming sessions
• To process payments through our secure payment gateway
• To notify our astrologer of confirmed bookings
• To improve our services and user experience
• To respond to your queries and provide customer support

WhatsApp & Meta Platform

Our booking chatbot operates through the WhatsApp Business API, provided by Meta Platforms, Inc. By messaging us on WhatsApp, you acknowledge that your messages are subject to Meta's own Privacy Policy and Terms of Service in addition to ours.

We use the WhatsApp Business API only to facilitate appointment bookings and related communications. We do not use it to send unsolicited messages or promotional content.

Payment Processing

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not collect, store, or have access to your credit/debit card details or banking information.

Payment links sent via WhatsApp redirect you to Razorpay's secure platform. Please review Razorpay's privacy policy for information on how they handle your payment data.

Data Storage & Security

Your booking information is stored in a secure database and is accessible only to authorized personnel involved in managing your appointment. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

• Booking data is stored on secure, access-controlled servers
• We retain your data only as long as necessary for the service provided
• You may request deletion of your data at any time by contacting us

Sharing of Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: Razorpay (payment processing), Meta/WhatsApp (messaging platform)
• Legal requirements: If required by law or government authority
• With your consent: Any other sharing only with your explicit permission

Your Rights

You have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to delete your personal data from our records
• The right to withdraw consent at any time
• The right to opt out of communications from us

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: